Tips for choosing the right auto mechanic

Tips for choosing the right auto mechanic

Rick Walz is president and CEO of the Better Business Bureau serving Northern Indiana.

The cost of owning a car does not stop with buying the car. Whether for an oil change or needed repairs, you need to find a trustworthy mechanic or auto shop.

BBB has tips to help you find the right shop and ensure a smooth experience when looking for an auto mechanic or repair shop:

Do your research. Start your search on Do they have a BBB profile? What is their BBB letter grade? How long have been in business? What is their complaint history and, more importantly, how have they responded to complaints?

Ask friends and family for mechanics they trust. If you need major repairs, you may want to find a dealer or repair shop specializing in the type of repair or a specific make or model car. Make sure the shop has proper licenses and complies with local laws. Look for certifications like an Automotive Service Excellence Seal. ASE certification indicates that some or all technicians have met basic standards of knowledge and competence in specific technical areas. Make sure the certificates are recent but also remember that certification alone is not a guarantee of good or honest work. Check business profiles at to see if a business is BBB Accredited and in good standing and to read reviews and complaints. You can also check other online review platforms to see if the shop has a record of complaints.