Shop View: Schertz Auto Service


It is crucial as a store operator to have a companion or manager that you can rely on and assistance to operate your small business for you. Proprietor Mark Roberts only has superior issues to say about his business spouse John Extensive, and vice versa. Their partnership ensures that the organization runs smoothly.

Even though Very long handles the working day-to-day operations of the enterprise, Roberts focuses on big photograph growth and locating new shop spots. Roberts appreciates he can have faith in Extensive to make the right selections and acquire care of the two shop destinations. 

Prolonged will work to advance the technology of the business and has amplified the shop’s car or truck count with his innovation. 

“There’s no way that we could assistance the amount of money of automobiles that we serve now with out the technologies that John has commenced,” Roberts says. 

Since Prolonged has the working day to day covered, Roberts can concentrate on the future. They opened their second spot a minor above a calendar year ago, and they are hunting to increase a third quickly. 

Foyer style

It is essential to Roberts that the welcome place at both Schertz Auto places is thoroughly clean with a  luxurious experience. His work on the lobby style and design acquired them an architectural award for the first place. 

Roberts is aware of that inside design and style is not his robust fit, as he has tried out to decide the layout himself right before and ended up disliking it speedily just after it was carried out. Now, Roberts hires a designer to do all of the foyer layout for him, from the hues to the flooring and fixtures. He expended $10,000 more on the welcome spot, but by no means regretted his investment decision.

Store flooring

One more area of the store that has a thoroughly laid out design is the workfloor. Apart from staying air conditioned, Roberts operates to ensure that their specialists have a cozy and simple flowing get the job done ecosystem. 

Just about every bay is near together to encourage teamwork and communication amongst the technicians. The tools are in close proximity to their perform station, and it is uncomplicated to wander as a result of every single station.

“We want all the things to move for our specialists,” Roberts claims. 

The bays them selves are broader than you may commonly see, but in which some see a squander of place, Roberts sees additional room for every technician to do their task successfully. Every single factor of the workfloor has the technicians in intellect. 


Long suggests their mission statement is to present “noteworthy company with no compromise,” and comfort for the buyer is a huge section of that. 

Schertz Automobile provides electronic inspections and electronic methods to pay back. Each and every technician has their personal pill, so they can consider shots and video clips to send out to the client. The digital inspections can demonstrate the consumer particularly what the technician is functioning on.

They also present a free of charge shuttle company to anybody that just can’t wait around for their vehicle. They lover with Lyft, in which they have even compensated a $90 commute for a customer to get property. And if Lyft isn’t available, occasionally Roberts or Prolonged on their own action up and drive the customer to wherever they will need to be.