Safety & transparency: How vehicle service experience transformed in India in 2021

Increasingly, smartphone programs for customer support are also becoming made use of, which provide rapid app-centered tracking, live updates, and status on support requests, spare components buying, garage updates, and so on.

The Covid-19 pandemic has instilled a bigger will need for protection amongst consumers globally. A the vast majority of the masses now want contactless companies in each and every area, with car or truck expert services surely staying one of them. As social distancing and hygiene turn into a key issue for all, auto homeowners are now chopping down on their visits to the workshops for any support or maintenance queries/ requests. Rather, there has been a surging demand from customers for doorstep auto services and provider on wheels. Alternatively, buyers have also been requesting decide-up and fall facilities for their cars, demanding sanitization prior to shipping and delivery.

Contactless Products and services Knowledge

As a response to these shifting shopper choices amidst the pandemic, automotive companies have been proactively reworking their small business procedures and adopting a slew of protection measures to keep their clients pleased, and also limit the spread of the fatal virus.

Contactless car expert services have emerged as a critical trend, which includes motor vehicle servicing at residences or servicing in the workshops with serious basic safety and warning. Progressive initiatives like ‘No touch by hand’ and quite a few additional are currently being introduced by automakers, whereby the use of biodegradable disposable covers to assistance diverse elements of the motor vehicle is inspired. These addresses are then strictly disposed of at the time of auto shipping. In addition, the workers in demand of traveling to the customers’ homes are put via stringent security checks to rule out all choices of virus transmission.

Practical Electronic Payment

Besides this, a myriad of new-age digital systems are also getting leveraged by the automakers to strengthen their on the net system and assure the continuity of their company in these speedily altering periods.

Many have productively initiated the online dealership product for booking automobiles, examination drives and support. Provider requests and approvals are conveniently created on the net, adopted by on the net doc submission, invoice processing, etc. Moreover, customers are being presented the relieve of making payments on the net, again in a bid to limit human interactions.


Increasingly, smartphone applications for customer services are also becoming utilised, which offer fast app-based mostly tracking, dwell updates, and status on company requests, spare elements ordering, garage updates, and so forth. Apparently, extra and much more people are switching to these applications to plan their vehicle provider, and the trend is very likely to acquire momentum in situations to come.

Application-centered doorway-to-doorway providers are also attaining traction because they guarantee to offer you the safest and the most handy servicing practical experience to car or truck entrepreneurs. This surging adoption of technologies by motor vehicle suppliers and automotive organizations alike is making seamless, stress-no cost electronic experiences for individuals at huge.

Protection and Hygiene

Apart from this, new basic safety and hygiene procedures in line with the current Covid-19 basic safety tips are being introduced in the workshops. Numerous have diminished their on-web-site manpower depend, keeping personnel safety in head. These service specialists are then staying correctly experienced to follow all protection protocols when repairing or servicing motor vehicles.

Likely ahead, even when the globe bids adieu to Covid-19, contactless car servicing will go on to be the preferred method by the 21st-century tech-savvy conclusion shoppers, owing to the degree of benefit, basic safety,, and other rewards that it offers. Contactless encounters enabled by know-how are here to continue to be and redefine the world of automotive services, albeit late, in the periods to come. The change, that has been accelerated by the pandemic, is heading to direct to much better waves of transformation in the upcoming.

Writer: Karn Nagpal, Founder, Raasta

Disclaimer: The views and opinions expressed in this post are exclusively these of the initial author. These views and opinions do not symbolize those of The Indian Categorical Team or its staff.

Financial Express Telegram Fiscal Categorical is now on Telegram. Click listed here to join our channel and keep updated with the most recent Biz information and updates.