Marietta auto shop shuts down, leaving customers hunting for vehicles

Motor vehicle entrepreneurs have achieved out to the FOX 5 I-Group for support: They dropped off their automobiles and trucks at an vehicle entire body shop and now can’t find them. Law enforcement experiences display a lot of indignant and bewildered consumers. 

When they push by the longtime Marietta enterprise, Auto Improvements with its blue, yellow and pink stripes, buyers now see a freshly painted white setting up. Caleb Burnison just purchased the place on Canton Highway. He’s not even open nevertheless, but he’s had a large amount of readers.

“So, I have experienced pretty a variety of men and women coming by wanting for their vehicles,” he stated. 

If you go to the Car Innovations website, you see shop owner Shelly Jackson posted that it is “MOVED!”

“I known as a couple of times. Left voicemail messages. Failed to get responses,” purchaser Tracy Lewis mentioned.

Lewis claimed she dropped off her daughter’s motor vehicle on Dec. 16 for a fender bender fix. By mid-January, frustrated, she and her father made the decision to generate by to see what the holdup was. 

“I mentioned ‘Let me convert all over. I must’ve passed it.’ This comes about three periods,” she reported. “Last but not least, my father seems at me and says ‘Do you know wherever you took your motor vehicle?’ I’m feeling a very little ashamed at this point simply because I basically simply cannot discover the creating.”

Cobb County law enforcement reviews convey to the same tale: Car Improvements consumers searching for their motor vehicles at a shop they can no longer uncover. 

Lewis mentioned she put in weeks hunting for their gold Prius. By mid-February, she noted her missing automobile to law enforcement. Jackson of Vehicle Innovations explained to law enforcement, “all customers acquired an e-mail the small business was relocating.”

“That is not legitimate,” Lewis claimed firmly. 

The FOX 5 I-Workforce tried using to communicate to Shelly Jackson. No remedy at home, but we did get a response from a enterprise electronic mail handle.

It claims they are “at the moment Closed for a number of small times” for the reason that they’re transferring. But they are “unable to present the new handle” or any information about exactly where client cars are suitable now.”

This body store is no lengthier right here. The developing is painted. The mailbox is long gone. And so are customers’ motor vehicles.

Car Improvements carried the NAPA AutoCare plan symbol on the entrance of the small business. The FOX 5 I-Team attained out to see if potentially they knew far more about the unfolding circumstance. NAPA Car Components responded that they do not have the Marietta organization, but Auto Improvements did take part in their AutoCare application. And, in light-weight of these functions, has terminated the romance. Down below is the full assertion. 

“We are investigating the scenario involving Auto Innovations and using action to assist their impacted clients. It is significant to explain that Auto Improvements is not owned or operated by NAPA but is an independently owned vehicle repair shop that participated in our AutoCare application. We terminated their association with NAPA on mastering of this predicament. While we are not included in the business enterprise functions of this shop, we fully grasp the frustrations of Auto Innovations’ shoppers and will do anything we can to make issues proper.”

Lewis employed an attorney demanding the return of her car. She says it showed up 1 working day in the driveway even now not repaired. 

“My automobile is pretty much catty-corner in my driveway. No just one knocked on the doorway,” she said. “The crucial was in the flower pot.”

Law enforcement notes show some autos are remaining stored across the street from the outdated Automobile Innovations shop on Canton Highway and at Automotive Blessings in Kennesaw. 

The web page of the former Automobile Innovations is going through renovation. The new operator would like to be apparent that he is aware of nothing about the prior operator or the whereabouts of their autos.

“I just truly feel genuinely bad for the clients who really don’t know wherever to switch and do not know what to do,” explained Caleb Burnison. 

If you are hunting for your vehicle left for repair service at Car Innovations, get in touch with the Cobb County law enforcement division and file an official incident report. 

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