Lansing body shops overwhelmed by supply chain issues

Business enterprise is booming at Osband Overall body Store in Lansing. Operator Gary Malcangi is placing in 12-hour times seven times a 7 days just to maintain up with the company requests. 

Malcangi isn’t going to brain being hectic. He’s owned the auto fix shop since 1992 and has far more than 40 several years of practical experience to help him stay on top of the workload.

The true challenge is getting in the car parts he demands for repairs. 

“Parts are starting to be a problem,” Malcangi mentioned. “They have nationwide locators, so they can check out in the country to see if you will find a portion, and it is really not there, so we simply just have to wait.”

International source chain disruptions are creating a backlog of solutions and for a longer period wait situations across the automobile industry. At body retailers, that hold off implies buyers are waiting months for a mend that generally would take days. 

Osband Body Shop photographed on Monday, Dec. 20, 2021, in Lansing. Owner Gary Malcangi is busier than ever and is having issues getting parts.

Quite a few areas on backorder you should not have an approximated arrival time, Malcangi said, and which is frustrating for all people associated. 

“The shopper is screwed,” he reported. “If they have rental (protection), they’re going to hit their rental restrict for the reason that insurance policies providers only spend so considerably time, like 30 days, and when that limit is long gone, they are strolling. So they are yelling at us and then we carry it on to the pieces guys. Everyone is yelling at everyone.”

Complicating matters is the global semiconductor scarcity, which has fewer new cars rolling off assemblies. When a more recent product desires a part, it takes longer to get since you can find no surplus.

“The newer they are, the harder they are,” Malcangi mentioned.

Gary Malcangi, owner of Osband Body Shop, talks to a customer at his shop on Monday, Dec. 20, 2021, in Lansing. Malcangi is busier than ever and is having issues getting parts.

The challenge appears to be receiving even worse. Ideal now, Osband is booked by way of the conclude of January, but customers have explained to Malcangi that other shops you should not have appointments readily available right up until March. 

“I consider to get these people’s cars back again to them for the reason that that’s important to me to get them again as speedy as I can when I do not operate into snags with elements,” he explained.

Malcangi also thinks there is been an uptick in automobile crashes.

“I can only suppose that it has to do with texting and just not driving incredibly well,” he explained.